FAQ
Booking and Appointments
How do I book an appointment?
You can easily book an appointment directly on our website. Simply visit the service page for the treatment you're interested in and select your preferred date and time. Our online booking system will guide you through the process.
What is the cancellation policy?
We require a minimum of 48 hours' notice for any cancellations. If you cancel within less than 48 hours of your appointment, a $50 fee will be applied.
Can I reschedule my appointment, and how?
Yes, you can reschedule your appointment with at least 48 hours' notice to avoid a rescheduling fee. If you reschedule within 48 hours of your appointment, a $50 fee will apply. Rescheduling can be done by contacting us directly at 416.216.0998 or email hello@healixclinics.com
Are consultations required before treatment?
Yes, we require consultations for all first-time clients per service. This ensures that we fully understand your needs and can tailor the treatment to achieve the best possible results.
Preparation and Expectations
What should I expect during my first visit?
During your first visit, you'll have a consultation where our experts will assess your skin or treatment area, discuss your goals, and develop a personalized treatment plan. This consultation ensures that your treatment is tailored to your specific needs for optimal results.
How should I prepare for my treatment?
Preparation varies depending on the treatment. Generally, we recommend arriving with clean skin, free of makeup, and avoiding any exfoliating products for a few days prior. Specific instructions will be provided during your consultation or when you book your appointment.
Can I combine multiple treatments in one session?
Yes, in many cases, multiple treatments can be combined during a single session. This will be discussed during your consultation, where we will create a treatment plan that meets your needs while ensuring the best possible outcomes.
Are there any contraindications for the treatments?
Some treatments may have contraindications based on your medical history, skin type, or current medications. These will be thoroughly reviewed during your consultation to ensure your safety and the effectiveness of the treatment.
What payment methods are accepted?
We accept all major credit cards, debit cards, and e-transfers. Payment is processed at the time of your appointment.
Post-Treatment Care
What is the post-treatment care process?
Post-treatment care varies depending on the specific service you receive. Generally, you’ll be advised to avoid direct sun exposure, refrain from using harsh skincare products, and keep the treated area clean and hydrated. Detailed aftercare instructions will be provided immediately following your treatment to ensure the best results and a smooth recovery.
Is there downtime after the treatments?
Most of our treatments have minimal to no downtime, meaning you can usually return to your regular activities immediately. However, some treatments may cause temporary redness, swelling, or sensitivity. Your provider will give you specific guidelines based on the treatment you receive.
What should I do if I experience side effects after a treatment?
Mild side effects like redness, swelling, or sensitivity are normal and should subside within a few hours to a few days, depending on the treatment. If you experience any unusual or prolonged side effects, contact us immediately for guidance. We’re here to ensure your comfort and safety throughout the healing process.
How long do the treatments take?
The duration of treatments varies depending on the service. Most sessions take between 30 minutes to an hour. Your provider will give you a more accurate time estimate during your consultation or when you book your appointment.
Services and Treatments
Are your treatments safe for all skin types?
Yes, our treatments are designed to be safe and effective for all skin types. During your consultation, we will assess your skin and tailor the treatment to suit your specific needs, ensuring both safety and optimal results.
What are the most popular treatments at your clinic?
Some of our most popular treatments include laser hair removal, dermal fillers, microneedling, and our signature Hydro Facial Bella MD. These treatments are favored for their effectiveness in achieving visible results with minimal downtime.
Do you offer packages or memberships?
Yes, we offer a variety of packages and memberships designed to provide ongoing care at a discounted rate. These options allow you to maintain your results and enjoy regular treatments throughout the year. Details are available on our website or during your consultation.
Do you offer gift cards or certificates?
Yes, we offer gift cards and certificates that can be purchased online or in-clinic. These make perfect gifts for friends and loved ones, allowing them to choose from any of our treatments or services.
Location and Contact Information
Is there parking available at your location?
Yes, we offer free parking on Clendenan Avenue, just a short walk from our clinic.
If you prefer, paid parking is also available on Bloor Street.
How can I contact you with further questions?
You can reach us by email at hello@healixclinics.com or by phone at 416.216.0998. We’re happy to assist with any questions you may have or help you book an appointment.